FQA

We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be displayed at checkout, allowing you to choose the best shipping method for your needs. For more details, please refer to our Shipping Policy.

Estimated Shipping Time

USA: 5 - 10 business days

Europe: 3 - 10 business days

Canada: 8 - 14 business days

Australia: 8 - 12 business days

• Design Approval: Within 24 hours of your order, we will email you a design proof for your approval.
• Production Time: After design approval, production will take 1-3 business days. Once completed, your order will be shipped out promptly.

Estimated delivery time = Production time (1-3 business days) + Shipping time (depends on the shipping method you choose). While we strive to ship on time, actual delivery times may vary based on the logistics provider's operations.

• Tracking Information: After your order is shipped, we will email you a tracking number and the carrier details.
• Tracking Issues: If your tracking information isn't updated, please contact our customer support for assistance.

We accept a variety of secure payment methods, including:
Credit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay
Google Pay
Shopify Payments
iDEAL and other third-party payment options (depending on

Yes, your payment information is completely secure. We use advanced encryption technology to process your payment details, ensuring that your data is protected. All transactions are handled via SSL encrypted connections, in line with the highest industry security standards.

No, we do not charge any fees. The amount you pay at checkout is the final price for your order. All fees (such as shipping and taxes) will be clearly displayed at checkout. If there are any additional charges, we will notify you in advance and only charge you once we have your approval.

Once your payment is successfully processed, you will receive an order confirmation email containing your order number, payment details, and estimated shipping date. If you don’t receive a confirmation email, please check your spam folder or contact our customer support team.

Yes! After confirming your design, we will send you proof within 24 hours for approval. Production will only begin once you approve the design.

• Before design confirmation:
  If you need to modify the design, color, or text, please contact us at cs@sohappee.com within 24 hours of placing your order. We offer free revisions before production begins. You will receive proof for approval before production.
• After production starts:
  Once the design is confirmed and production has begun (usually within 1-3 business days), changes may not be possible. If modifications are needed after production, additional fees may apply depending on the situation.

If you need to make changes or cancel your order, please contact us within 24 hours at cs@sohappee.com. We will do our best to assist you.

• If you want to customize your order with a logo or design, please send your file to cs@sohappee.com.
• File format: We support various file types, but JPG or PNG is recommended for the best clarity.
• File review: If there are any issues with your file, we will notify you via email. Please check your inbox and submit a revised file if needed.

1. Can I change my shipping address? Can I ship to multiple addresses?

• Before shipping: You can update your shipping address before your order is dispatched. We recommend providing a phone number to ensure smooth delivery.
• Multiple addresses: Unfortunately, we do not support splitting a single order into multiple shipping addresses. If you need to ship to different locations, please place separate orders.

Please verify the details of your order on the order confirmation to ensure that all items were delivered correctly. If any items are missing, please contact us as soon as possible and provide your order number, missing items, and photos of the package. We will address the issue promptly.

We sincerely apologize for any issues with your order! If this happens, we will do our best to resolve it immediately. Please verify your order details to ensure that the personalized design you chose is correct. If it’s our mistake, we will happily correct the error and offer a free replacement. Please contact us with your order number and photos of the incorrect items so we can resolve the issue quickly.

If the product is damaged during shipping or has a quality issue, please contact us with proof (photos or details), and we will provide a refund or replacement without needing to return the item. Please refer to our Returns & Exchanges Policy for more details.

We offer a 90-day quality guarantee to ensure that our products meet high-quality standards. If a product develops an issue due to normal use, we will offer compensation or a replacement based on the specific situation.

Our team typically processes refunds within 24 hours. Please allow 3-5 business days for the funds to appear in your account. We appreciate your patience.

Yes, refunds will be credited back to the original payment method used to place the order.

Since our products are personalized/custom-made, we generally do not accept returns or exchanges. However, if you have a special situation, please contact us, and we will do our best to assist you. We recommend reviewing our Returns & Exchanges Policy before placing your order.For non-customized products, we do accept returns. Please contact our customer support to provide the necessary details.

If you have any questions or need more information, please contact our customer support team:

• Email: cs@sohappee.com
• Business Hours:
• Monday - Friday: 9 AM - 6 PM (ET).
• Saturday - Sunday: Limited support available
• We will respond to your inquiries within 24 hours.